Alzheimer’s Research UK
Information Officer (IO/22 – Information Officer – FTC)
Or click this link: Vacancy-Pack-Information-Officer-FTC-1
Job descriptions live ‘in the wild’ for only a few weeks so I trap them permanently here. Content below also pinched from organisation’s website 🙂
Posted: 26/04/2022 14:40
Salary: Circa £27,000 per annum
Deadline: 15/05/2022 23:59
Job Type: Fixed term
Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?
The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline, and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and support the service Join Dementia Research.
We are looking for a confident, friendly and proactive person to join us as an Information Officer. They will be facilitating the day-to-day operation of the Dementia Research Infoline, answering questions from the public with about dementia, dementia research and about opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research and help with the updating and production of the charity’s dementia health information resources.
This role is to cover a temporary promotion which is covering a period of maternity leave.
Main duties and responsibilities of the role:
- Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone about dementia and dementia research, as well as signposting to other organisations. Average call volumes are around 5-10 per day per officer, but these can be up to 30 minutes long.
- Responding to health and research enquiries by letter and email. Note – the Infoline has not been established to provide counselling or medical advice.
- Discussing with the public, through the Dementia Research Infoline, the different ways people can get involved in research and the types of studies looking for volunteers.
- Registering people to Join Dementia Research, via the telephone and via paper registration form. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
- Writing and updating evidence-based health information materials in line with inhouse standards and processes, including engaging and accessible materials in print, online and other formats.
- Managing the confidential handling of personal data.
- Undertaking any other relevant duties and projects delegated by the Information Services Manager in line with the responsibilities of the post.
What we are looking for:
- Science graduate or equivalent level of education.
- Experience of discussing health or research matters with the public.
- Experience of writing complex health information in a simple and accessible way.
- Appreciation of the emotional impact of dementia on individuals and an awareness of services and organisations relevant to people with dementia.
- Resilience for dealing with occasional challenging calls.
- A sensitive and patient phone manner.
- A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
- Willingness to work flexibly within a small team to ensure core Infoline hours (9am-5pm) are covered.
- Proactive and keen to explore innovative ways to promote the work of Alzheimer’s Research UK.
- Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD.
Salary: Circa £27,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 15th May 2022, with interviews likely to be held week commencing the 23rd May 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures. Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us at email@example.com
How to apply:
Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.
You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For. We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.