[Job] Science Museum vacancy, Climate Science Information Officer 6mo, ??16.6-19.5k, clos 12 July #scicomm jobs

Science Museum

Climate Science Information Officer

http://www.sciencemuseum.org.uk/about_us/jobs/climate_science_info_officer.aspx

Salary: ??16,631 – ??19,566 Enterprise terms. Six-month fixed-term contract.

Closing Date: 12/07/2010

This is a unique opportunity to manage the high volume of information requests we expect to receive when our new Climate Science Gallery opens later this year. If you are fascinated by the debate on climate change, and skilled in dealing with complex enquiries and managing the records associated with these, then you may be ideal for this role.

The successful applicant will need to be in post by early to mid September.

We offer excellent benefits. These include 33 days??? annual leave (including public holidays), BUPA dental and medical cover, an interest-free annual season ticket or bicycle loan and a generous company pension scheme.

SELECT RESPONSIBILITIES (please see the job description for fuller details)

??? Coordinate a large number of requests (from all communication channels) for information about the climate science project, to ensure an efficient and legally compliant record and management service congruent with national museum and non-departmental public body status in accordance with NMSI policy;
??? Using an electronic Enquiries Management System, ensure that:
o all requests for information are logged and filed so that they can be easily accessed and cross-referenced to show trends and on-going dialogue; and
o all responses are accurate and appropriate; the response is signed by the appropriate person; the response is logged and filed so it they can be easily accessed and cross-referenced to show trends and on-going dialogue.
??? Formulate the responses to all enquiries (from a variety of sources i.e. letter, web, phone, web blogs and in person) in collaboration with the content team, other experts and stakeholders. Ensure the responses are accurate, consistent and issued in a timely manner and within the deadlines specified by legislation (where appropriate);
??? Liaise with Press & Marketing regarding content and responses on blogs and other electronic media;
??? Liaise with colleagues and stakeholders across the Museum to ensure consistent communication about the climate science project is issued and colleagues are well informed;

SELECT EXPERIENCE AND SKILLS

??? Experience in (or familiarity with) core records management;
??? Experience of working in a confidential and sensitive environment; and
??? Experience of working methodically with an analytical approach to problem solving, taking the initiative within policy and precedent.
??? Strong coordination and delivery skills;
??? An awareness of Freedom of Information legislation and an appreciation of their practical impact on NMSI as a non-departmental public body;
??? Good working knowledge of standard information technology packages and their applications;
??? Ability to handle complex information requests in a considered and methodical way;
??? Ability to work under pressure and to strict deadlines;
??? Good editing and writing skills;

We welcome applications from all sections of the community in which we work.  We particularly welcome applications from disabled people and we guarantee interviews to suitably qualified disabled applicants. If you believe that you have the skills and ability to perform well in this role, then you are encouraged to apply. Appointments will be made solely on the basis of a fair selection process.
————

Please read all the following instructions carefully.

INTERVIEW DATES: Please be aware that we intend to interview during week commencing 9th August. We will aim to inform you by 23rd July if you have been invited to interview. Please assume that you have not been successful if you are not contacted. You should try to be available by phone in case we contact you.

To apply,

1) Please read the job description fully and then consider the following questions carefully:

a. Please explain what attracts you to this specific role and why you are interested in the topic of Climate Science.
b. What relevant public-facing customer service experience would you bring to this role? Please focus only on the experience you consider to be most relevant to this role.
c. Please provide two examples from your work experience that demonstrate your ability to organise and prioritise a busy workload.
d. Please outline two examples from your work experience that demonstrate your written communication skills.
e. What experience or awareness do you have of Freedom of Information legislation?

2) Please email or post the following, to the contact details below:

??? a covering statement which includes separately numbered answers to all of the questions above.  Feel free to add to your statement anything else you want to tell us. (You do not need to write more than a paragraph or two in answer to each question).
??? your CV

Email: recruitment //at// sciencemuseum.org.uk (quote ref. CLIM-INFO-EXT in email subject line)

Post: HR Assistant, ref. CLIM-INFO-EXT. Human Resources Department, The Science Museum, Exhibition Road, London, SW7 2DD

A Police Computer System check will be required for this post.

We regret that we can only respond to applicants who are invited to interview. Strictly no agencies.

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