6. Update 16 Jan: ~10am
Since Friday 13 Jan at approx 10am no new messages have been getting through to the list. Psci-com is a moderated list which means that all messages come to me for moderation first. I normally receive a copy of each email to moderate and there’s also a list-owner area online where I can perform moderation tasks (approve, reject etc). At the moment nothing is coming into either my email or the online queue so messages seem to be stuck.
I’ve raised (on Friday afternoon when I realised) a ticket with Jiscmail helpdesk, but I imagine lots of others will have too. I’ve also continued to try sending several test messages over the weekend but they’ve not arrived on the queue and I’ve received no error message alerting me to the problem.
5. Update 11 Jan: 4pm
Jiscmail published an update an hour ago – apparently they will resubscribe all affected users, phew. See their notice below.
https://www.jiscmail.ac.uk/20230111-ServiceDisruption.html
4. Update 11 Jan: 9.30am
There are still major Jiscmail problems. Messages to the psci-com list are getting through but there are delays (a message sent at 4pm yesterday has only just arrived in my moderation list). At least two people who have successfully resubscribed are receiving constant error messages telling them they haven’t. I am receiving multiple copies of the same email I sent to a couple of lists (12 of one, 8 of another) and have also received 20 copies overnight of two different messages sent to the moderation queue. I also received around the same yesterday but have deleted them.
So, it’s a chaotic mess and there seems to be no update from Jiscmail or advice for list owners. I’ve emailed them (help@jisc.ac.uk) but I suspect they’re a bit swamped. I’m keeping an eye on their Twitter page (@jiscmailhelp) or website for updates too.
I’m also hoping that university sysadmins aren’t swamped with requests for email help as the ‘you have been unsubscribed’ messages told people there were also problems with their email system, which doesn’t seem to be the case.
3. Update 10 Jan: 5pm
Jiscmail mailing lists are still creating and sending error messages on top of a largely functioning system. I’ve sent an email to PSCI-COM (which I own) and to NCCPE-PEN (to which I subscribe) and both have arrived successfully on the list and can be viewed in the public archives (click on the links above).
However I have received several rejection notices for both emails telling me they’ve failed (they haven’t). Others who’ve submitted a post to PSCI-COM for approval or who have subscribed are repeatedly receiving messages telling them their message has been sent to the owner for approval (me) or asking them to confirm that they wish to subscribe. I gave up counting when I received six copies of the same post-to-be-moderated (it was intended for me, not the list, so I replied directly to the first instance and deleted the others).
I don’t know if the persistence of these error messages will re-un-subscribe everyone again over the next few days. Of the 1,222 subscribers my mailing list lost overnight around 200 have successfully resubscribed. Possibly the others will come back later (or may take this as an excuse to escape!) 🙂
2. Update 10 Jan: 2pm
Resubscribe yourself – seems to work fine (though you may be beset with further error messages which are best deleted):
1. Update 10 Jan: 11:04am
Update from Jiscmail: “The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We’re working hard to get this rectified, and more info will follow shortly.”
Original message: Midnight 10 Jan 2023
Hello everyone
I’ve just had an automatic email from Jiscmail telling me that I’ve been unsubscribed from my own mailing list (psci-com) because of some unspecified problem. This is fairly unexpected 😉 I was also unsubscribed from another Jiscmail mailing list (NCCPE-PEN) so I suspect a bit of a glitch.
It seems to have affected a LOT of people (approx 1,000), who’ve also been automatically unsubscribed from psci-com and other Jisc lists.
I will investigate tomorrow and update this post but it seems that you may be able just to resubscribe yourself (here https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=psci-com) and also read any emails you might have missed.
Jiscmail tweeted a note about a service outage on 6 January (I didn’t see it before as was unaware of a problem until 9th Jan) and the same notice is also still there on their website.
“Current Service Status – Service Disruption: We are currently experiencing difficulties in delivering email messages to some recipients and are investigating as a priority. List archives are unaffected.”
My friend Andy forwarded me an email from a few days ago which says
“Last week there was an issue with the JISC spam filters rejecting mailing list postings. Jiscmail are looking into the problem, but it seems that some email addresses may have been auto-unsubscribed because of it.
If you know of anyone who was unsubscribed, please let them know it’s because of this issue and that they’re welcome to re-subscribe.”
So my advice is to try re-subscribing for now.
Best wishes
Jo
(psci-com owner, and scicommjobs owner)
Wave this post under the noses of all your online chums :)