Well now, it delights and amuses me to see Diabetes UK looking to employ an ‘Information Officer’ who answers enquiries from the public about diabetes. I think it was a mistaken decision for them to have made the Library and Information Team redundant in 2012 and push that role onto other teams. These things tend to go in cycles though, I’m a little surprised it took over three years. Great place to work, I would recommend this and spent a happy 8 years there until they made the team redundant 😉
Information Officer (CCC Team)
Job Tenure: 21 hours per week
Job Location: London
Salary: £14,652 per annum (£24,420 FTE)
Application closing date: Friday 15 January 2016 at 5pm
Interview date/dates: 21 & 22 January 2016
Diabetes is the fastest growing health threat in the UK. Diabetes UK is the leading UK charity that cares for, connects with and campaigns on behalf of people affected by, and at risk of diabetes.
- We help people manage their diabetes effectively by providing information, advice and support
- We campaign with people with diabetes and with health care professionals to improve the quality of care across the UK’s health services
- We fund pioneering research into care, cure and prevention for all types of diabetes
- We campaign to stem the rising tide of diabetes
The Information Officer provides vital support to the whole of the Customer Contact Centre (CCC) team, through sourcing information, quality assurance and assisting the team in dealing with more complex customer enquiries.
Main duties and responsibilities
- Maintaining the CCC knowledge database
- Write content for Q&As, publications and information packs, liaising with relevant departments within Diabetes UK
- To assist Information Co-ordinator in measuring the quality of communications across all CCC teams, whilst demonstrating confidentiality
- Regularly update CCC staff on any relevant news or developments
This is an exciting opportunity for someone who is a collaborative team worker to join the department at the forefront of customer interaction with the organisation. The ideal candidate will be an excellent communicator with:
- Experience of providing health related information and support to members of the public.
- Ability to communicate clearly and effectively complex health information both orally and in writing to a wide range of people
- Experience of maintaining a central resource or information database
- Demonstrable understanding of data protection and confidentiality.
Good computer skills (incl Word, Excel and Outlook) and an ability and willingness to learn new technical systems and procedures through training provided
In return, we provide Group Personal Pension scheme, Childcare Voucher scheme, Flexible Working, Life Assurance/Death in Service Benefits, enhanced Annual Leave entitlement and more.
*For more information and to apply please visit www.i-appoint.co.uk/diabetesuk and complete our downloadable application form. Select the appropriate vacancy and click ‘Apply For Job’. If not registered already you will be required to register on the i-appoint website.
Under the Safeguarding Vulnerable Groups Act 2006, as amended in particular by the Protection of Freedoms Act 2012 this post is subject to pre-employment criminal records checks through the Disclosure and Barring Scheme (DBS), Disclosure Scotland, Access NI.
Diabetes UK recognises and respects the value and diversity of all.